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Q&A about teachers--Frequently Asked Questions about Faculty/Staff Software Download

Frequently Asked Questions about Faculty/Staff Software Download

Hao-Yi Lin, Technical Specialist, Ext.-5838

1 Q: Which authorized software can staffs download?

A: Please access to the CGU Licensed Software Service, user name is employee ID, and password is Single Sign-On password (refer to the guidelines of Single Sign-On password). Once you're signed in, you can see a list of available software to download.

2 Q: How to authenticate the campus authorized software after I downloaded and installed it?

A: Please access to the CGU Licensed Software Service to download the software and certification instructions. User name is the employee ID, password is a Single Sign-On password (refer to the guidelines of Single Sign-On password).

3 Q. Can I download the licensed or certified version of software outside the school?

A: Please use the Campus Virtual Network Service (TWAREN SSL VPN).Username is the faculty/staff email account, Password is a Single Sign-On password. You can refer to the guidelines of Single Sign-On password. You can’t download the software outside the campus. Using VPN only authentication is possible. Please download the software in campus.

4 Q: Can staffs borrow the authorized software from the Computer Center?

A: Please fill in the Microsoft Campus License Software Borrowing Application Form to borrow from Computer Center with your faculty/staff ID. If you ask others to borrow software for you, then please provide IDs both of you. Borrowing period is for one week. Please return in time.

5 Q: What are the limitations of the Microsoft operating system provided by the campus-authorized software service network?

A:

1.Microsoft has signed similar contracts with national universities/colleges. The campus authorization operation system is an “upgraded version”, that means the computer has already installed an legitimate copyright and an authorized Windows operating system (such as Vista, 7,8,10).Thus the user can install the upgraded version of operating system. Microsoft office does not have this limitations.

2.Branded computers or laptops are generally sold with “OEM version” Windows operating system. The BIOS will lock the OEM version of the operating system, resulting in KMS can not pass. You can use the restore disc to irrigate your computer or contact the vendor for help to provide no ACPI_SLIC limit BIOS or upgrade the BIOS.

6 Q: How can I confirm that the laptop or computer BIOS is suitable for the school's Microsoft KMS authorization?

A:

1.You can Run the MGADiag Tool to to check whether the BIOS has been written in to the SLIC table and the Windows Marker Version is N/A。

2.Please open Internet Explorer and visit the following link to download the MGADiag Tool. →Save the "MGADiag.exe" file to the "Desktop", and then double click on the file to run the tool. →Click on the "Continue" button to perform the diagnostics. →Note that the BIOS information for the ACPI_SLIC table does not appear in the graphical user interface output. →To see the BIOS information, click the Windows tab, click on the "Copy" button, and then paste the output into a Notepad.

3.If the “SLIC table” and the “OEM Activation 2.0 Data -> BIOS valid for OA 2.0: yes, but no Windows marker Windows marker version: N / A” appears, please contact the vendor for help to upgrade the BIOS.

7 Q: My laptop has installed Office 2016 and already authorized by KMS, but why every time when I open the Office there is requirement of authorization?

A:

1.If the brand computer or laptop does not completely remove the “OEM version” of Office 365, there will be shown “authorization requirement message”, even you install the campus authorized software and has already authorized by KMS.

2.You can completely uninstall Office with the easy fix tool by Microsoft company.Please open Internet Explorer and visit the following link to download the o15-ctrremove.diagcab Tool. →Save the "o15-ctrremove.diagcab" file to the "Desktop", and then double click on the file to run the tool. →Click "Next" in the lower right → Follow the prompts to restart your computer. And then you can reinstall Microsoft Office.

 

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