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Q&A about students--Frequently Asked Questions about Dormitory Network

Frequently Asked Questions about Dormitory Network

Lung-Yun Chen, Technical Specialist, Ext.-5839

1 Q: How do I connect to the website of Chang Gung Medical System including registration from the dormitory?
A: You can connect to this website by plugging in a proxy.
2 Q: What should I do when the “blocked” message is shown on the webpage?
A: The system will automatically unlock after 24 hours. During this period, please use anti-virus software to scan your computer or re-install OS (operating system). The Computer Center will not unlock it in advance.
3 Q: What’s the reason the ”session” message shown on the list of flow anomalies and exceeding the flow limit ?
A: The Session is the number of times for which your computer is connecting to other computer in 5 minutes. If Session number is more than 4000, then IP will be blocked. In general, the Session number is 40-60 while browsing a website.
4 Q: Can I ask Computer Center to unlock the blocked IP or account in advance?
A: According to the hostel network management standards, the system will automatically unlock after 24 hours, information center will not unlock in advance.
5 Q: All the computer settings are correct and the webpage is not blocked, but I am still unable to connect to the network.
A: Please go to the hostel network and apply for repair.。
6 Q: Can I ask the help from the part-time-job students if I feel something wrong about my computer?
A: The main responsibility of part-time-job students in dormitory is to help the Computer Center to maintain the connection between the sockets in each room to the Data Center. So, they don’t have the responsibility to check your personal computers.
7 Q: Can I ask part-time-job students to help me reinstall the operating system or checking the hardware problems of my computer?
A: The main responsibility of part-time-job students in dormitory is to help the Computer Center to maintain the connection between the sockets in each room to the Data Center. So, they don’t have the responsibility to check your personal computers.
8 Q: Why cannot I see the LAN icon in the control panel?
A: The driver of network card is not installed.
9 Q: How should I do when an exclamation symbol appears in the right lower corner of the computer?
A: The network line is not good. If you change the network cable and still have the same message, please go to the hostel network and apply for repair.
10 Q: Why can’t I access to the Internet after changing my room in dormitory?
A: If you change your room to another floor or to another building, please contact the Office of Student Affairs (Ext-2054) to confirm your accommodation record that is the same as your current status. After the Webpage authorization, you can access to the internet.. If you still can’t access the Internet, please go to the hostel network and apply for repair.

 

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