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Q&A about students--Frequently Asked Questions about Student E-mail Account

Frequently Asked Questions about Student E-mail Account

Lung-Yun Chen, Technical Specialist, Ext.-5839

1 Q: I am a student of Chang Gung University. What will be my email address/account?
A: The student E-mail address at Chang Gung University is student_ID@stmail.cgu.edu.tw and the password is the Single Sign-On password. You can refer to Single Sign-On guidelines.
2 Q: How to use it after I have an e-mail account of Chang Gung University?

A: If you do not use Outlook Express and other incoming softwares, please enter the student ID and Single Sign-On password directly to single sign-on system. Then you can receive your emails from student Webmail in the list of Single Sign-On system. If you use Outlook Express and other incoming softwares, please set up: Outgoing mail server (SMTP Server): stmail.cgu.edu.tw ,Incoming mail server (POP3 Server): stmail.cgu.edu.tw

3 Q: How do I change the password of my e-mail account?
A: First login to the Single Sign-On system and enter the "personal data", then enter the "change password.
4 Q: What should I do when I forgot the password?
A: Please follow the Single Sign-On guidelines. If you can’t come to the school for password reset, please attach your electronic files of two identity proofs by email or Fax.
5 Q. Is there any quota limit to my mailbox? Is there any size limit to each e-mail message?
A: Yes! The mailbox capacity is 200 MB. The maximum limit for sending and receiving a single message is 10 MB.
6 Q: Why am I unable to receive the e-mail even if my account and password are correct, and the network is normal?
A: Usually, the total size of your mailbox and network drives may exceed Disk Quota. You can log in to Webmail to delete unwanted old messages or sent messages. If the reading letter appears garbled or can’t be deleted, please go to "Mailbox Management" of Webmail and then select "Rebuild Index". In addition, it is better not to save email messages in Outlook Express serve, otherwise it is easy to exceed the mailbox quota.
7 Q: Can I use Outlook Express to send/receive e-mails via the student mail server when I am outside the school?
A: Yes.
8 Q: I used Outlook Express to send/receive e-mails Why can’t I receive email and keep receiving error messages?, But it is normal when I access to Webmail.
A: If Outlook Express inbox folder exceeds more than 2GB, then it may easily damage and you can’t receive emails. You can delete unwanted messages in your inbox or add new folders in Outlook Express to your mailbox. Then the letter folder can be compressed.
9 Q: Why do I get the email with garbled letters?
A: Please go to "Settings", set the "word set" to "big5", then click "Save".
10 Q: What should I do to automatically forward the emails in my student mailbox to my Gmail mailbox?
A: Refer to the Forwarding Setup procedures.
11 Q: I am an alumnus. How should I do, If I want to forward all the emails in my school account to my company’s email or the other free mailbox automatically?
A: Refer to the Forwarding Setup procedures.
12 Q: Why can’t I download the attached files?
A: Please go to "Settings", set the "word set" to "big5", then click "Save".
13 Q: Why can’t the files with Chinese file names be downloaded?
A: Please go to "Settings", set the "word set" to "big5", then click "Save". Then upload the files in Chinese, and it can be downloaded.
14 Q: I am an alumnus but I can’t access my email account. What should I do?
A: Please enter the student ID and password directly from the Single Sign-On system. After login, open the list of Single Sign-On information system, and then click the student Webmail in the information system list to receive and send the mail.
A: If you forget your password, please follow the Single Sign-On guidelines. If you can’t come to the school for password reset, please attach your electronic files of two identity proofs by email or Fax.

 

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